Accessibility statement

This statement was last updated on 01/01/2026

We at Stringlink Automation are working to make our site stringlinkautomation.com accessible to people with disabilities.

ACCESSIBILITY STATEMENT

Last Updated: February 16, 2026

StringLink Automation LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

BUSINESS INFORMATION

StringLink Automation LLC Tacoma, WA Email: link@stringlinkautomation.com Website: stringlinkautomation.com

OUR COMMITMENT

We strive to ensure that our website and services are accessible to all users, including those with disabilities. We aim to meet or exceed the requirements of Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, Americans with Disabilities Act (ADA) standards, and Section 508 of the Rehabilitation Act.

ACCESSIBILITY FEATURES

Our website currently includes the following.

Navigation: Logical page structure and organization, clear and consistent navigation menus, descriptive page titles, and skip navigation links where applicable.

Content: Clear and simple language, adequate color contrast for text, text alternatives for images using alt text, and readable font sizes.

Forms and Interaction: Keyboard-accessible forms and buttons, clear form labels and instructions, and error identification and guidance.

SMS Services: Plain text messaging compatible with screen readers, simple and clear message content, easy opt-out process by replying STOP, and alternative contact methods available.

AI Voice Receptionist Services: Our AI voice receptionist provides an accessible alternative for callers who may have difficulty with text-based communication. Callers can speak naturally and the AI will understand and respond conversationally. Callers may request a transfer to a live person at any time during any call. Appointment booking, service inquiries, and general information are all available through voice interaction without requiring any visual interface, app, or internet connection. Bilingual support is available in English and Spanish.

ONGOING EFFORTS

We recognize that accessibility is an ongoing effort. We are actively working to regularly review and test our website for accessibility, implement improvements based on user feedback, stay current with accessibility best practices, train our team on accessibility standards, and update content to meet WCAG guidelines.

KNOWN LIMITATIONS

We are aware that some areas of our website may not yet be fully accessible. Some third-party integrations may have limited accessibility, some older content may need updating for full compliance, mobile accessibility may vary across devices, and some dynamic content may require additional screen reader support.

We are working to address these limitations and appreciate your patience as we make improvements.

THIRD-PARTY CONTENT

Our website may contain links to third-party websites and services. We are not responsible for the accessibility of third-party sites. We encourage you to review their accessibility policies.

ALTERNATIVE ACCESS

If you encounter accessibility barriers on our website or through our services, we offer alternative ways to access information and communicate.

Email: Contact us at link@stringlinkautomation.com with your request. We will provide the information in an accessible format within 2 business days.

Phone Support: For SMS-related or voice service accessibility concerns, we can communicate via email correspondence, phone calls upon request, or alternative message formats.

Documentation: We can provide our policies, terms, and other documents in alternative formats upon request, including large print, plain text, PDF with accessible features, and email-friendly formats.

FEEDBACK AND ASSISTANCE

Your feedback helps us improve accessibility for everyone.

Report Accessibility Issues: If you encounter an accessibility barrier, email link@stringlinkautomation.com with the subject line "Accessibility Issue." Please describe the page or feature affected, the issue you encountered, your assistive technology if applicable, and any suggested improvements.

We will respond within 2 business days and work to resolve issues as quickly as possible.

Request Assistance: If you need help accessing our content or services, email link@stringlinkautomation.com, describe what you need, and we will provide assistance or alternative access methods.

ASSISTIVE TECHNOLOGY COMPATIBILITY

Our website strives to be compatible with the following.

Screen Readers: JAWS (Job Access With Speech), NVDA (NonVisual Desktop Access), VoiceOver (Apple), and TalkBack (Android).

Browsers: Chrome, Firefox, Safari, and Edge in their current versions, with screen reader software, and with browser accessibility features enabled.

Keyboard Navigation: Full keyboard navigation support, Tab key navigation, Enter key for link activation, and Escape key functionality where applicable.

Mobile Devices: iOS and Android devices, mobile screen readers, and touch and gesture accessibility features.

LEGAL COMPLIANCE

We are committed to compliance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, Washington State accessibility requirements, and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

While we strive for full compliance, we acknowledge this is an ongoing process and welcome feedback on areas for improvement.

FORMAL COMPLAINTS

If you have concerns about accessibility that we have not adequately addressed, please follow this process.

Internal Process: Contact us first at link@stringlinkautomation.com. We will investigate and respond within 5 business days. We will work with you to find a reasonable solution.

External Resources: If you are not satisfied with our response, you may contact the U.S. Department of Justice ADA Information Line at 1-800-514-0301, the Washington State Human Rights Commission at www.hum.wa.gov, or the Federal Communications Commission at www.fcc.gov.

TECHNICAL SPECIFICATIONS

Our website relies on the following technologies for accessibility: HTML5, CSS3, JavaScript with graceful degradation, ARIA (Accessible Rich Internet Applications) attributes, and responsive design for multiple device sizes.

These technologies are used in accordance with accessibility best practices.

SMS SERVICE ACCESSIBILITY

Our core SMS services are inherently accessible.

Text-Based Communication: All messages are plain text with no images or complex formatting, compatible with all screen readers, works on basic mobile phones, and no specialized app is required.

Simple Commands: STOP to opt out, HELP for assistance, natural language responses accepted, and no complex navigation required.

Alternative Contact: Email available for those who prefer not to text, clear contact information provided, and human support available.

AI VOICE SERVICE ACCESSIBILITY

Our AI voice receptionist provides accessible communication for all callers. The service operates entirely through voice over a standard phone call, requiring no apps, internet connection, or visual interface. Callers who have difficulty reading or typing can access all services including appointment booking, service information, and general inquiries through natural spoken conversation. Callers who are deaf or hard of hearing can use our SMS services as an alternative, or contact us via email. Transfer to a live person is available at any time during any call. Our AI supports English and Spanish.

UPDATES TO THIS STATEMENT

We will update this Accessibility Statement as we make improvements to our website and services.

Changes will be noted with an updated "Last Updated" date, a description of improvements made where significant, and notification to users who have reported issues.

ACCESSIBILITY RESOURCES

For more information about web accessibility: Web Content Accessibility Guidelines (WCAG) at www.w3.org/WAI/standards-guidelines/wcag/, Americans with Disabilities Act (ADA) at www.ada.gov, WebAIM (Web Accessibility In Mind) at www.webaim.org, and Section 508 at www.section508.gov.

For accessibility questions, concerns, feedback, or assistance:

StringLink Automation LLC Tacoma, WA Email: link@stringlinkautomation.com Website: stringlinkautomation.com

We welcome your feedback and are committed to providing accessible services to all users.