SMS Consent Policy

SMS AND AI CONSENT POLICY

Effective Date: February 16, 2026 Last Updated: February 16, 2026

StringLink Automation LLC provides AI-powered communication services for service-based businesses, including AI voice receptionist and SMS automation. This policy explains how consent works for both AI voice interactions and SMS messaging, what communications you will receive, and how to opt out.

BUSINESS INFORMATION

StringLink Automation LLC Tacoma, WA Email: link@stringlinkautomation.com Website: stringlinkautomation.com

HOW CONSENT WORKS

AI Voice Receptionist Consent

When you call a business that uses StringLink Automation LLC services, your call may be answered by an AI voice receptionist rather than a human. By continuing the call after our AI receptionist greets you, you consent to the following: interaction with an artificial intelligence system, recording and transcription of the phone call, collection of information you provide during the call including your name, email, phone number, and service request details, sharing of that information with the business you are contacting, and AI processing of your voice input to understand and respond to your request.

If you do not consent to AI interaction, you may hang up at any time. You may also request to be transferred to a live person at any point during the call.

SMS Consent — Customer-Initiated Contact

When you call a business phone number that uses StringLink Automation LLC services and the call is missed, you may receive an automated SMS response related to your inquiry. When you interact with our AI voice receptionist and provide your phone number, you may receive SMS messages related to your appointment or service request.

Consent is confirmed when you reply to or continue the SMS conversation after receiving the initial message.

How It Works: You initiate contact by calling a business. The call is either answered by our AI voice receptionist or missed. If answered by AI, your information is collected during the conversation and SMS confirmations may follow. If missed, you receive an automated SMS related to your inquiry. By replying or continuing the conversation, you explicitly confirm consent. All subsequent messages relate directly to your service request.

Legal Basis: This consent is established under the Telephone Consumer Protection Act (TCPA) as "prior express consent" based on your customer-initiated phone call. Your phone number is obtained through caller ID or provided by you during a voice interaction with our AI.

What This Means: You initiated contact with the business. Messages are transactional, not promotional. Messages directly relate to your service request or appointment. You can opt out at any time.

WHAT COMMUNICATIONS YOU WILL RECEIVE

AI Voice Interactions: When you call a business using our services, our AI voice receptionist may answer your call, provide information about the business and its services, ask for your name, email, and phone number, check real-time calendar availability, book an appointment on your behalf, send you a confirmation text after booking, and transfer you to a live person if needed.

SMS Messages: You will receive transactional SMS messages including the following.

Initial Response: Acknowledgment of your missed call, offer to assist with your inquiry, and information about how to proceed.

Appointment Related: Appointment confirmation messages, appointment reminder notifications, rescheduling information, and any updates related to your scheduled appointment.

Service Updates: Status updates on your service request, completion notifications, and follow-up communications related to your service.

What You Will NOT Receive: Promotional or marketing messages unless you separately opt in, spam or unsolicited content, third-party advertisements, or unrelated business offers.

MESSAGE FREQUENCY

Message frequency varies based on your interaction with the business. If no response is received, we may send a limited number of follow-up messages strictly related to the initial inquiry. No further messages are sent unless you reply and confirm consent.

Typical Interaction: One to five messages per service inquiry, additional messages if you respond with questions, and appointment reminders if an appointment is scheduled.

We do not send daily, weekly, or monthly recurring messages. All messages are triggered by your specific service interaction or appointment booking.

CALL RECORDING AND TRANSCRIPTION CONSENT

Calls handled by our AI voice receptionist may be recorded and transcribed. Washington State requires consent from all parties to a recorded call. By continuing a call after our AI receptionist greets you, you provide your consent to recording and transcription.

Recordings and transcripts are used to provide services to the business you are contacting, verify appointment bookings, ensure quality and accuracy of AI interactions, and improve our AI systems using anonymized data.

If you do not wish to be recorded, you may hang up at any time. You may request deletion of your call recordings by contacting link@stringlinkautomation.com.

HOW TO OPT OUT

AI Voice Interactions: During any call, you may say "transfer me to a person" or "I want to speak to someone" and our AI will connect you with a live person. You may hang up at any time to end the AI interaction. You may contact the business directly to request that future calls not be handled by AI.

SMS Messages: Reply STOP, UNSUBSCRIBE, QUIT, CANCEL, or END to any text message. You will immediately stop receiving messages from that business through our system.

Confirmation: You will receive one final message confirming your opt out.

Other Methods: Email link@stringlinkautomation.com with the subject line "Opt-Out Request" and include your phone number and the business name. Your opt-out request is processed immediately for text-based requests and within 24 hours for email requests.

Call Recording Opt Out: To request deletion of existing call recordings, email link@stringlinkautomation.com with the subject line "Recording Deletion Request." To prevent future recordings, you may decline to interact with our AI system by hanging up or requesting transfer to a live person.

HELP AND SUPPORT

Text HELP: Reply HELP to any message to receive assistance information.

Email: link@stringlinkautomation.com. Response time is within 1 business day.

Hours: Monday through Friday, 9 AM to 5 PM Pacific Time.

Common Questions: "Who is this?" We facilitate communication for the business you contacted, using AI voice and SMS technology. "Why am I receiving this?" You called the business and either spoke with our AI receptionist or the call was missed. "How do I stop texts?" Reply STOP to opt out immediately. "Was I talking to a robot?" Our AI voice receptionist is an artificial intelligence system designed to sound natural and help you with your request. "Is my call recorded?" Calls handled by our AI may be recorded and transcribed. You may hang up at any time if you do not consent.

MOBILE CARRIER INFORMATION

Standard message and data rates may apply based on your mobile carrier plan. StringLink Automation LLC does not charge you for messages, but your mobile carrier may. Check with your carrier for details about your specific plan.

Our services work with all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, US Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and other major U.S. carriers.

Message delivery depends on your carrier's network. We cannot guarantee delivery if your phone is off or out of service, your carrier blocks the message, you have insufficient message plan capacity, or network issues occur.

PRIVACY AND DATA PROTECTION

Information We Collect Through AI Voice Interactions: Your phone number via caller ID, your name, email address, and phone number if provided during the call, your service request details, voice recordings and transcripts of the call, and appointment booking details.

Information We Collect Through SMS: Your phone number via caller ID, your name if provided, your service request details, and message conversation history.

How We Use It: To respond to your service inquiry, to book and confirm appointments, to facilitate communication with the business, to provide call recordings and transcripts to the business you contacted, to improve our AI and SMS services, and to comply with legal requirements.

How We Protect It: We do not sell or share your information with third parties for marketing. We implement industry-standard security measures. We retain information only as long as necessary. You can request deletion of your data at any time.

For complete information, see our Privacy Policy at stringlinkautomation.com/privacy.

LEGAL COMPLIANCE

Our services comply with the following.

Federal Law: Telephone Consumer Protection Act (TCPA), FCC regulations on SMS messaging and automated calls, and CAN-SPAM Act where applicable.

State Law: Washington State two-party consent law for call recording, Washington State consumer protection laws, and state-specific SMS and AI regulations where applicable.

Industry Standards: CTIA Messaging Principles and Best Practices, mobile carrier messaging guidelines, and industry standards for AI voice technology and disclosure.

Our services are designed for U.S. users. If you are outside the United States, different regulations may apply.

YOUR RIGHTS

Control Communications: Opt out of SMS at any time for any reason, request transfer to a live person during any AI call, request that future calls not be recorded, and choose how you communicate with businesses.

Access Your Information: Request what information we have about you including call recordings, request correction of inaccurate information, and request deletion of your information including recordings and transcripts subject to legal retention requirements.

File Complaints: If you believe our practices violate any regulations, contact us first at link@stringlinkautomation.com. You may also contact the Federal Trade Commission (FTC) at www.ftc.gov/complaint, the Federal Communications Commission (FCC) at consumercomplaints.fcc.gov, or the Washington State Attorney General at www.atg.wa.gov.

BUSINESS USE OF OUR SERVICES

If you are a business considering or currently using StringLink Automation LLC services, you are responsible for informing your customers that calls may be answered by AI, obtaining proper consent from your customers, providing accurate business information for the AI to reference, honoring opt-out requests, and complying with all applicable laws and regulations including call recording consent laws in your state.

MODIFICATIONS TO THIS POLICY

We may update this SMS and AI Consent Policy from time to time to reflect changes in our services, changes in legal requirements, changes in industry standards, and improvements to our practices.

When we update this policy, we will revise the "Last Updated" date. For material changes, we will notify you via SMS or email where feasible. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

CONTACT INFORMATION

For questions, concerns, or requests regarding SMS and AI consent:

StringLink Automation LLC Tacoma, WA Email: link@stringlinkautomation.com Website: stringlinkautomation.com

Available Monday through Friday, 9 AM to 5 PM Pacific Time. Response time is within 1 business day.

CONSENT CONFIRMATION

By interacting with StringLink Automation LLC services, including speaking with our AI voice receptionist or receiving SMS messages on behalf of a business you contacted, you confirm that you understand this SMS and AI Consent Policy, you consent to AI voice interaction, call recording, and transcription as described, you consent to receive transactional SMS messages as described, you acknowledge you can opt out at any time, and you understand standard message and data rates may apply.